Sash Window Heritage respects your privacy and is committed to protecting it. Sash Window Heritage provides this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. We’ve structured our website so that, in general, you can visit Sash Window Heritage on the web without identifying yourself or revealing any personal information. We make our privacy policy available from a link on every page on the website.

1. Sites covered by this privacy statement
2. Types of information we collect
3. Children’s privacy
4. How we use your information
5. Who we share your information with
6. Your choices
7. Your privacy preferences and opting out
8. Your information and third-party companies
9. Access to and accuracy of your information
10. Keeping your information secure
11. Changes to this Statement
12. Contacting us
13. How Sash Window Heritage uses cookies

1. Sites covered by this Privacy Statement

This Privacy Statement applies to all Sash Window Heritage owned websites and domains.

Links to non Sash Window Heritage websites

The Sash Window Heritage website may provide links to third-party websites for your convenience and information. If you access those links, you will leave the Sash Window Heritage website. Sash Window Heritage does not control those sites or their privacy practices, which may differ from Sash Window Heritage’s. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the Sash Window Heritage Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with Sash Window Heritage; that sharing is governed by that third-party company’s privacy policy.

2. Types of information we collect

This Privacy Statement covers personal information, non-personal data collection and aggregate reporting.

Personal information

This is information that is associated with your name or personal identity. Sash Window Heritage uses personal information to better understand your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with Sash Window Heritage. We take seriously the trust you place in us. Sash Window Heritage will not sell, rent or lease your personal information to others.

You can order products or services, request information and subscribe to receive marketing information such as newsletters and offers. The types of personal information you provide to us on these pages may include name, address, phone number, mobile number, e-mail address, user IDs and passwords, billing address and transaction information and contact preferences. We do not hold credit card information, this is held as appropriate by WorldPay when you submit your card details for an order.

To personalise our website, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics and experiences with our products or services. Providing this additional information is optional.

Non-personal information

This is data about usage and service operation that is not associated with a specific personal identity. Sash Window Heritage collects and analyses non-personal information to evaluate how visitors use the Sash Window Heritage websites.

Non-personal data we collect may include the pages visited on the Sash Window Heritage websites, unique URLs visited within sashwindowheritage.co.uk, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies. sashwindowheritage.co.uk use cookies and other technologies for data analysis and personalisation services. Sash Window Heritage also places ads on other websites that may use cookies.

3. Children’s privacy

Sash Window Heritage is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Sash Window Heritage does not knowingly collect information from children under the age of 13 and Sash Window Heritage does not target its websites to children under 13.

4. How we use your information

Sash Window Heritage uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits and to personalise promotional offers. Occasionally we may also use your information to contact you for market research regarding Sash Window Heritage products or services. We will give you the opportunity to choose your privacy preferences regarding such communications (see section 7, “Your privacy preferences and opting out”).

In order to offer you a more consistent and personalized experience in your interactions with Sash Window Heritage, information collected through one Sash Window Heritage service may be combined with information obtained through other Sash Window Heritage services.

Non-personal data is aggregated for reporting about Sash Window Heritage website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.

5. Who we share your information with

Sash Window Heritage will not sell, rent or lease your personal information to others. Sash Window Heritage will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. Sash Window Heritage shares customer information across Sash Window Heritage owned business entities and companies working on our behalf, but only as described above in “How we use your information.”

Sash Window Heritage contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in “How we use your information.” Suppliers and service providers are required to keep confidential the information received on behalf of Sash Window Heritage and may not use it for any purpose other than to carry out the services they are performing for Sash Window Heritage. These service providers may change or we may contract with additional service providers to better accommodate our customers.

Sash Window Heritage will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorised information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of Sash Window Heritage; or (iv) to protect the personal safety of Sash Window Heritage employees and third parties on Sash Window Heritage property.

6. Your choices

Sash Window Heritage gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product and service information and Sash Window Heritage marketing communications. Sash Window Heritage communications may include new product information, special offers, or an invitation to participate in market research. Where you are given a choice regarding communications by postal mail, e-mail and telephone we will make every effort to honour your preferences. Please refer to section 7 for further instructions. This option does not apply to communications for the purpose of administering order completion, contracts, support, product safety warnings or driver updates.

7. Your privacy preferences and opting out

Non-subscription services

Sash Window Heritage will not use your personal information for a different purpose than the one stated when you provided your data.

Subscription services

To opt-out of receiving communications you have expressly requested (such as e-mail newsletters, software updates, etc.), use either of the following methods:

Select the e-mail “opt-out” or “unsubscribe” link, or follow the opt-out instructions included in each subscription communication
Write to the Sash Window Heritage Privacy Office – be sure to provide your name, e-mail and postal address, and relevant information about your Sash Window Heritage subscriptions and registrations

8. Your information and third-party companies

Certain Sash Window Heritage services are linked with those from unrelated third-party companies, some which offer you the option to share the personal data you provide with both Sash Window Heritage and the third party. We will not share your personal information with those third-party companies unless you make that choice.

9. Access to and accuracy of your information

Sash Window Heritage strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity.

10. Keeping your information secure

Sash Window Heritage is committed to protecting the information you provide us. To prevent unauthorised access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Sash Window Heritage has in place appropriate physical and managerial procedures to safeguard the information we collect.

We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window.

11. Changes to this Statement

If there are updates to the terms of Sash Window Heritage’s Online Privacy Statement, we will update our website accordingly. For material changes to this Statement, Sash Window Heritage will provide notification to affected customers.

12. Contacting us

We value your opinions. If you have comments or questions about our privacy policy, please send them to the Sash Window Heritage at [email protected]

Cookies policy

We use cookies on our website. By using our website you agree to this Policy and you consent to our use of cookies in accordance with the terms of this Policy.

About Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are two main kinds of cookies: “session” cookies and “persistent” cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.

Cookies on this Website

We use Session Cookies and Persistent Cookies on this website.

We use cookies for the following purposes:

• to recognise your computer when you visit our website;
• to improve the website’s usability;
• to administer this website.

Generally, we use cookies to help us administer this website, to improve the website’s usability. We may also use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on-line.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third Party Cookies

When you use our website, you may also be sent third party cookies.

Third party cookies may be used for the following purposes:

• to track your browser across multiple websites;
• to build a profile of your web surfing;
• to target advertisements which may be of particular interest to you.

In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.

This website cookies policy is based on a free document supplied by The Legal Stop Limited through its website www.thelegalstop.co.uk.